FAQ

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Custom Invitation Design

After an initial consultation, in-person, over the phone or email, you will receive an initial invoice and timeline. When you are ready for me to work on your proof you should, (1) pay the 50% non-refundable retainer via paypal, (2) submit wordings, all proposed design elements or any inspiration photos, and (3) Sign the Design Agreement Form that I will send to you via email.

Production Time

With your initial invoice, you will receive a timeline for a target proof approval, pick-up date or delivery date. Your deposit is non-refundable and pays for all custom design time, proofing, and materials. 


Your invitations are ready for production when you say it is! I will do an initial check while making the proof, but the final inspection of all spelling and information is your responsibility. After the final proof, you will receive a final design release with the updated costs, final design that will be sent to print and a checklist for you to double check everything. 


You must sign the Design Proof Form to proceed with production. Your signature confirms that you approve all materials and quantities, as well as the design and text. If the proofing process runs past the target approval date given at consultation, the target pick-up date will move back accordingly. Rush fees can be assessed to speed things along, but the average production time is 15-20 business days after proof approval.

Cost Estimates

Estimates are created on a per-project basis and can be modified with change of design, upping the quantities, paper choices, etc. Ohmydarling Paper Co will notify you of any pricing changes in each proof and in the final design release, where you will sign off on any updated pricing. Changes after the contract is signed and the retainer is paid that result in a lesser amount than originally agreed upon will not be changed in the invoice and you will have to pay for the original amount. Changes after the contract is signed and the retainer is paid that result in a larger amount than originally agreed upon will be added to the invoice and it is your responsibility to cover those costs.

Paying for a custom order

A required 50% down payment must be made for custom orders to be processed. Should final payment and/or design approval not take place, customer forfeits retainer and contract is terminated. Payment can be made by cash, cheque, paypal or bank deposit/transfers.

Shipping

Flat rate of $25 for Medium Box and $30 for Large Box in the US and are shipped through USPS, which will be included in your invoice. Should the client wish to use another shipping method, please let me know at time of design approval. Alternative shipping methods must be paid in full before shipment/pick-up. Ohmydarling Paper Co. is not responsible for any damage during shipping. I will carefully package everything to avoid damage, but if your job suffers damage in transit, you must file a claim against the carrier (USPS, UPS, FedEx, etc.) to recover the value. I can try to re-print the order as quickly as possible as a service to you, but I will have to charge you the full price for replacement. International packages will be charged accordingly. I do fully insure all packages.