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Hi and welcome to Ohmydarling Paper Co! I am pleased to offer you custom designed invitations for your special day. We want to help you understand the behind-the-scenes processes of custom design. Please do no hesitate to email me any questions you might have.
TO START WITH YOUR CUSTOM INVITATIONS,
GET STARTED BY FOLLOWING THESE STEPS:
1) Fill out the Basic Information Form
This will help us create a draft design for you, as well as email you the invoice for the retainer fee.
2) Once you receive the invoice pay the 50% non-refundable retainer via paypal.
The first design draft is free but if you want to make any changes and request for another proposal, the retainer fee must be paid first.
3) Submit wordings, all proposed design elements or any inspiration photos.
If you are happy with the initial proposed design that's awesome! But if you want to make any changes we can also revise the wording or adjust the design for you at no charge. A maximum number of two (2) revisions is allowed.
3) Sign the Design Agreement Form
This is an electrionic form and the link will also be sent to you thru email.
With your initial invoice, you will receive a timeline for a target proof approval, pick-up date or delivery date. Your deposit is non-refundable and pays for all custom design time, proofing, and materials.
FOR SHOP ORDERS AND CUSTOM ORDERS
Clients are required to read this page and sign off the electronic form so that the expectations described on this page are understood prior to proof approval and production.
THE PROOFING PROCESS
You’ll receive an initial design first, before any official proof. This will help narrow down fonts, colors and styles. A more detailed proof with costs and detailed specifications will be given once your deposit, wording, and agreement approval are received.
All proofs are designed to actual paper size. All proof edits require additional proof reviews and take 2-4 days depending on the changes and the busy season, and your timeline will be updated if additional proofs are required. If the scope of your design should change dramatically during the proof process, a new cost proposal must be approved, and a new timeline will need to be evaluated. Every item must be proofed. If you do not see an item in your proof, it will not be printed. If any color shown is drastically different than you requested please let me know. Each client is given two revisions after initial proof, and proofs after those will be charged USD 50.
Approving your Proof
Your proof is ready for print when you say it is! I will do an initial check while making the proof, but the final inspection of all spelling and information is your responsibility. After the final proof, you will receive a final design release with the updated costs, final design that will be sent to print and a checklist for you to double check everything. You must sign and return the last page of the proof to begin production. Your signature confirms that you approve all materials and quantities, as well as the design and text. If the proofing process runs past the target approval date given at consultation, the target pick-up date will move back accordingly. Rush fees can be assessed to speed things along, but the average production time is 15-20 business days after proof approval.
TO ENSURE A SMOOTH PROCESS, THE FOLLOWING POINTS SHOULD BE NOTED:
Estimates are created on a per-project basis and can be changed with change of design, upping the quantities, paper choices, etc. Ohmydarling Paper Co will notify you of any pricing changes in each proof and in the final design release, where you will sign off on any updated pricing. Changes after the contract is signed and the retainer is paid that result in a lesser amount than originally agreed upon will not be changed in the invoice and you will have to pay for the original amount. Changes after the contract is signed and the retainer is paid that result in a larger amount than originally agreed upon will be added to the invoice and it is your responsibility to cover those costs.
All projects that are sent to print must be in an increment of 25 for the quantity. For envelopes, I automatically add an additional 15% for addressing errors. If you would like to change your quantity after receiving your final order or after signing your final design release, additional pieces will be a $100 minimum charge and higher per-unit cost to account for production and press set up fees. Rush fees will also be applied if needed by a certain date.
Ground shipping costs are a flat rate of $25 per box in the US and are shipped through USPS, which will be included in your invoice. Should the client wish to use another shipping method, please let me know at time of design approval. Alternative shipping methods must be paid in full before shipment. Ohmydarling Paper Co. is not responsible for any damage during shipping. I will carefully package everything to avoid damage, but if your job suffers damage in transit, you must file a claim against the carrier (USPS, UPS, FedEx, etc.) to recover the value. I can try to re-print the order as quickly as possible as a service to you, but I will have to charge you the full price for replacement. International packages will be charged accordingly. I do fully insure all packages.
A required 50% downpayment must be made for orders to be processed. Should final payment and/or design approval not take place, customer forfeits retainer and contract is terminated. Payment can be made by paypal or bank deposit/transfers.
CANCELLATION BY ME FOR ANY REASON: Ohmydarling Paper Co. cannot be responsible for unforeseen circumstances, work-stoppages, “acts of God”, which may make it impossible for me to complete your job in a reasonable amount of time. My complete obligation to you may be discharged in its entirety by my refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur. It is my intention to complete every job to completion, but if there is a substantial reason that I choose not to move forward with any part of your project, a refund will be assessed and you will be required to sign a refund form with agreed refund amount.
Please be aware that any delays caused by you will postpone your estimated completion date.
CANCELLATION BY YOU FOR ANY REASON: If you decide to cancel the job prior to any part of it going to press, you agree to forfeit your deposit. Cancellations after the job has been sent to press will not be accepted. You cannot cancel any part of your job once the final design release contract has been signed. All quantities of each item provided in the final design release are covered by this clause upon acceptance of this contract. Any quantities lowered or items cancelled are at the sole discretion of Ohmydarling Paper Co and will constitute forfeiture of that portion of the invoice.
If you would like to request more information, we're here to answert any questions you might have!